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Continual
Refunds, Cancellations, and Digital Services
How Continual MI, LLC handles prepaid balance top-ups, billing problems, and refund requests: a full refund within 14 days of the transaction date.
Refunds
- A top-up can be refunded in full on request within 14 days of the transaction date.
- Refunds are returned to the original payment method.
- A refunded top-up's balance is removed from the account.
How To Request A Refund
Request a refund from Paddle, our merchant of record, using the “Request refund” link in your receipt or under the Paddle refund policy, or contact our support email with the account email and the receipt.
One-Time Purchases
- Balance is sold as one-time top-ups. There is no subscription to cancel and no charge that repeats.
- Purchased balance remains available until it is used and is not withdrawn because time has passed.