Consumer Information

Contracting Entity

The Continual Platform and continualmi.com are provided by Continual MI, LLC, a United States company. Payments are sold and processed by Paddle (Paddle.com Market Limited, or Paddle.com Inc. for customers in the United States, or Paddle.com (Canada) Ltd. for customers in Canada), our merchant of record. The public business details below identify the contracting entity and support contact for account, billing, privacy, and service questions.

Service Description

The Continual Platform serves the models Continual MI trains, over an HTTP API, together with a developer console for API keys, usage and billing. Usage is paid for from a prepaid balance, charged per token at the rates published on the pricing page. There is no subscription.

Pricing And Taxes

Before payment, the purchase surface should clearly show the selected price, currency, billing cadence, quantity, and any other material purchase terms. Taxes, if any, may be calculated by the payment processor or shown on the payment receipt depending on the buyer's location and the applicable tax rules.

Billing Basics

• Top-ups are one-time purchases. Nothing renews and no charge repeats.
• Purchased balance does not expire and stays available until it is used.
• Invoices and receipts are issued by Paddle (Paddle.com Market Limited, or Paddle.com Inc. for customers in the United States, or Paddle.com (Canada) Ltd. for customers in Canada), our merchant of record, which also calculates and remits any applicable tax.
• A top-up can be refunded in full on request within 14 days of the transaction date, returned to the original payment method, and the refunded balance is removed from the account.
• Billing issues, uncredited top-ups, and refund requests may be handled through Paddle or through our support email.

Functionality And Compatibility

• The API is an HTTP service and can be called from any language or runtime that can make HTTPS requests.
• The site and console require a compatible modern browser and JavaScript.
• Sign-in depends on the Continual account system.
• Requests are served on infrastructure the operator runs and on rented GPU capacity; for some models, a third-party inference provider under contract serves the request.
• Failures in third-party infrastructure or payment services can affect API availability and billing sync.

Digital Content And Generated Output

The service returns machine-generated output. Output can be variable, imperfect, or unavailable during service incidents. It is not professional advice and should not be used for emergency, legal, medical, financial, or safety-critical decisions without human review.

Support, Billing, And Regional Rights

Questions about billing, refunds, chargebacks, privacy, or service defects should be routed through the listed support contact. If the law where you live gives you additional cancellation, refund, warranty, or privacy rights, those rights are not waived by this page.